The surveillance society

Printed from The Times of India
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The surveillance society
N D Batra, Dec 13, 2010, 12.00am IST

Air travellers in the US have been protesting about the humiliating choices they have to make: full body electronic strip searches that leave nothing to imagination, or bodily pat-downs by security agents that some feel amount to sexual assaults.
Even people with orthopaedic shoes, appliances or medical devices - insulin pump, feeding tube, ostomy or urine bag, or exterior component of cochlear implant - have not been spared the screening or pat-downs.
Secretary of state Hillary Clinton has said that she would avoid it, if she could. But topmost US public officials are not subject to such enhanced screening procedures. The experience of Indian ambassador to the US Meera Shankar has been different: she faced a pat-down at an airport in Mississippi. Whether you live in New York, Amsterdam or Mumbai, the fear contagion is everywhere. Fear has become a constant travel companion, thanks to newer and more ingenious methods terrorists have been using lately.
Experts say that eventually we will become used to newer physical intrusions into our privacy as it has happened in other aspects of our lives. In fact, we have been slipping into a low-intensity surveillance society since the 9/11 terrorist attacks. Our sense of insecurity, both physical and economic, has increased manifold and we have been quietly submitting to whatever brings us a feeling of certainty.
Protests against intrusiveness by employers and businesses into our personal lives have, in fact, become muted. Employers watch us all the time. Since most office workers use the internet and communicate via email, companies watch closely how their employees use office electronic resources, including whatever they save on their laptops, iPads or access through their smart phones. Several court decisions regarding workplace privacy confirm that, in the US, employees have very few privacy rights if information is stored in the company's system.
Employers do have legitimate concerns especially regarding the confidentiality of trade secrets; ongoing contractual negotiations; sexual harassment messages exchanged among employees that might lead to legal liabilities for the company; and whistleblowing activities that may affect the reputation of the company. These concerns are not new but the speed with which transactions are done on the internet has created a state of constant mistrust. There has always been some multitasking in the workplace.
But mobile web has created new avenues for multitasking, which is now becoming a common occurrence. With continuous restructuring and layoffs, many working people keep networking and looking for new opportunities. Companies, especially in the field of information and communications technology, fear brain drain and are watching who is applying for jobs. If anyone is trying to cross over to a competitor, he should not expect the boss to be sympathetic. Some contend that subjecting employees to digital surveillance generates a coercive environment and might eventually affect productivity negatively.
If monitoring is being done for preventing fraud, protecting intellectual property and trade secrets, or maintaining a harmonious workplace environment, the rational must be explained to employees and the policy clearly stated. Web bugs and other online surveillance devices are being increasingly used by businesses to track users when they surf their websites.
Advertisers surreptitiously place small software programmes called cookies on our hard drives to track where we surf so that they can customise the most appropriate advertising message for us. It's called target marketing, reaching the right person with the right message.
But web bugs are different. They can be programmed to collect data without the knowledge of the user. For example, a web bug can be programmed to look at a data file on a networked desktop without leaving a trace that the data has been touched at all. When you look at your bank balance online, the web bug too could be monitoring it. Some companies use web beacon, a single-pixel picture, to identify users.
A beacon can track whether a particular message, including junk mail, has been opened, acted upon or not. Any electronic image that is part of a webpage, including an ad, can be programmed to act as a beacon and spy on the user. Companies claim that the information enables them to personalise the surfing experience when a frequent user visits their portal, but they assure us that no personally identifiable information gathered from the beacon research is shared with the clients. Unfortunately, that is not always true.
Some companies use biometrics, face recognition, radio frequency identification (RFID) and global positioning system (GPS) technologies to keep a watch on their properties and track clients. Car rental companies in the US use GPS to keep track of their rental cars. If a car is stolen or is involved in an accident, the company would know the exact location of the car.
Do you see the future? Along with our luggage, we too might have to wear RFID tags so that we can be monitored via GPS as we move from one airport to another, from country to country. Perhaps it would enhance security but surely it is going to be a multibillion-dollar business. Homeland security and corporate global will determine how much privacy we will have whether at the airport or office, in mobile devices or our homes.

The writer teaches communication and diplomacy at Norwich University.

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